Coronavirus Travel Alert
As the Coronavirus (COVID-19) situation continues to evolve quickly, BlackTravelGram is working with our partners to closely monitor global developments.
*For travelers on trips from May 12, 2020 through July 12, 2020, please know that we are working with each traveler to waive transfer fees and allow trip transfers to a later date for your 2020 trip.
With great regret, yet having best interest of our Travelers and team members, BlackTravelGram and its partners, based on the current travel advisories from the Department of State and guidance from the Center for Disease Control (CDC) have decided to postpone trips with departures from May 12, 2020 through July 12, 2020.
Each future trip after July 12, 2020 is being reviewed up to 30 days prior to the scheduled date to determine if risk levels are low to travel based on the Department of State travel advisories and CDC.
*please read the following in its entirety
Can I get a refund?
As documented during registration payments to BlackTravelGram are non-refundable. This is because BlackTravelGram has contractual agreements with hotels and vendors that will not allow us to obtain any refunds. This way we can keep our package prices low and allow you to make monthly payments. Once we can start back promoting our trips again we will restart our program that let travelers be swapped with new travelers in order to receive a refund minus their deposit amount. We stopped this program because it was not used often enough. Due to circumstances and the way our contracts work we are open to start it again to satisfy travelers.
What does this mean for my funds I paid?
Any payments made will be credited and can be used toward trip on a later date. No funds will be lost.
What if I have travel insurance?
If you have a cancel for any reason policy contact you provider it will be a very easy process.
What if I do not see later dates listed on the BTG website?
Although some dates are available now on our website, we do not suggest selecting another date until we send an update. Most of our destinations we travel multiple times a year. Most of our Asia trips are already rescheduled for the fall. Other destinations we hope to be traveling to a lot sooner than the fall. After we can confirm we can schedule a trip without the possibility of reschedule you will be the first to know.
What if I can only set my off days once a year?
Your credit will be available to go towards any trip anytime. It does not have an expiration date. Once we can start back promoting our trips again we will restart our program that let travelers be swapped with new travelers in order to receive a refund minus their deposit amount. We stopped this program because it was not used often enough. Due to circumstances and the way our contracts work we are open to start it again to satisfy travelers.
What if I select a trip that cost less than the original plan trip?
We keep most of our trips at a certain price point, but in the event this happens we will handle it case by case.
When will I hear back from BlackTravelGram?
Believe it or not we really are in the same predicament as you are. we can not travel either during this. We have limited our office time, but
currently all the daily news is the same. As soon as there is an update we will be extremely ready to reach out.
For specific questions, travelers may reach out to us by email firstname.lastname@example.org
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